As the voice of South West Trains' passengers, we have a direct line to the managers and directors of South West Trains. We aim to get straighforward answers to the questions that affect you.
If you have a question you can you can write to us at:
Passengers Panel
Friars Bridge Court
41-45 Blackfriars Road
London SE1 8NZ
The Passengers’ Panel does not aim to deal, ombudsman-style, with individual complaints—South West Trains’ Customer Services Centre is there to do just that. If you feel you have not had a satisfactory reply from them, you can appeal to Passengerfocus or London TravelWatch, which are both statutory bodies. The Panel does, however, need to hear from you, both about South West Trains’ services and your general opinions, so that the Panel can reflect your views as accurately as possible in all it does.