What do you do?
Military Historian
How do you use South West Trains? What train journeys do you make?
For work and leisure.
Why did you want to join the Panel?
I felt the passengers on the Waterloo-Reading line had got poor value for money over many years, even after the start of the franchise.
Why did you join the Panel? What do you think of the Panels biggest achievements?
Preventing complacency seeping into the management of South West trains.
What do you think are the Panel's biggest achievements?
Having questions answered and points carefully considered by the South West Trains senior managers. The Panel is helping to get incremental improvements put in place.
Do you hold any other voluntary posts?
Not at this time.
What do you like least about South West Trains?
Its prices when compared to Train Operators in other Countries.
What do you like best?
Overall performance (reliability and cleanliness) gradually improving.