Looking after the safety and comfort of our customers on our trains is the responsibility of our train Guards. It’s a job where no two days are the same and no two problems alike, so there’s always something challenging happening.
Guards ensure that the on-train environment is safe and comfortable. They walk the carriages, check customers' travel documents, answer questions and give information. Guards make announcements over the public address system, keeping our customers informed about arrivals and connections and lead the response to any on-train emergency, acting as the central point of contact.
Everything Guards do is led by one aim: to make travelling with South West Trains an experience people would want to repeat.
Guards are provided with a comprehensive training programme, which includes rules, operating instructions and customer service skills, as well as exceptional career development opportunities.
This role is classified as safety critical. Click here to view our safety critical policy.
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