We believe in being open and honest about train performance, which is why we have developed this section of our website to give you a true and accurate account of our performance.
Main Line or Suburban?
Main Line services include those between London Waterloo and Portsmouth, Alton, Basingstoke, Weymouth and the West of England.
Suburban services run between London Waterloo and Reading, Guildford & Woking (stopping services), Shepperton, Hampton Court, Chessington, Epsom, Dorking, Kingston and Hounslow.
Discount details
Where applicable, discounts will be deducted when you renew a Season Ticket of one month or more. A 5% discount will be given if, on average over the previous 12 months:
- Punctuality has fallen below the threshold (more than 2.5% below standard).
- Reliability has fallen below the threshold (more than 1.0% below standard).
A 10% discount will be given if both punctuality and reliability fall below the discount threshold.
Charter Results: 4 weeks from 2 March 2008 to 31 March 2008: A record of our performance against Passengers’ Charter standards
|
| 89.0 |
94.9 |
91.7 |
86.5 |
| 99.0 |
99.8 |
99.5 |
98.0 |
| 92.0 |
96.3 |
94.7 |
89.5 |
| 99.0 |
99.8 |
99.5 |
98.0 |
Incidents beyond our control have been excluded from these statistics. Excludable incidents include fatalities, vandalism, vehicles striking bridges, trespass etc.
40 Mainline and 96 Suburban services were delayed in this manner.
'Track Record' posters are also displayed at the following stations.
Void Days
The number of days listed below have been deemed void. Season Ticket refunds apply for tickets valid on these void days, if they have a one month or longer validity. The number of void days may vary, depending on the length of validity of the Season Ticket held.
The number of void days shown below apply to the period of 52 weeks prior to 31 March 2008:
To London Waterloo from:
- Weymouth/Portsmouth via Eastleigh = 0 days
- Portsmouth Harbour via Havant = 0 days
- Exeter St Davids/Yeovil Junction = 0.5 days
- Alton = 0 days
- Windsor & Eton Riverside/Hounslow/Weybridge via Staines = 0 days
- Reading/Aldershot via Ascot = 0.5 days
- Main Suburban routes = 0 days
Our performance is measured on the Reliability and Punctuality of our train service, which are defined as:
- Punctuality - Percentage of peak hour trains arriving at destinations within five minutes of scheduled time (Monday to Friday).
- Reliability - Percentage of the advertised train service actually operated (Monday to Friday all day).
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