Accessibility and affordability

Rail travel is a good value stress-free alternative to the car - and far better for the environment. Buying the right ticket is an important part of travelling by train. We want you to select the best value ticket that allows you to travel at the times most convenient to you.

See our Ticket type pages for more >>

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The market-leading budget rail service offers travel from just £1 plus 50p booking fee to around 30 locations across the UK.

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We participate in a national scheme of reduced-rate rail cards available for young people, older people and disabled people, providing good value travel for key groups in the community.

More about Railcards >>

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We are committed to meeting the needs of all our passengers and will provide help for people who require assistance in planning and making their journey. All our customer service staff are trained in disability awareness, and we work to make sure that travelling by train is as accessible as possible.

More about Assisted travel >> 

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We operate an assisted travel line to encourage disabled travellers to book ahead so that we can make arrangements to ensure their journey goes as smoothly as possible.

Book Assisted travel >>

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Our Desiro fleet provides much improved travel facilities for disabled passengers. They have replaced old slam door trains where wheelchair users were forced to travel in the guards van, with no disabled toilet and with no visual information system. The Desiro trains have dedicated facilities, including disabled toilets, audible and visual passenger information systems, push-button entry and exit, assistance alarms and wider doors. 

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Our aim is to work to provide an inclusive railway, which is available to as many people as possible. Our Access and Integration Manager is in frequent contact with passengers, other transport providers, local authorities and disability groups on our network. With expertise on the Disability Discrimination Act (DDA) and other relevant legislation, we make sure that everyone’s rights are respected. 

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We are a key partner in the delivery of the Lymington - Brockenhurst Community Rail Partnership, which has brought together tourism and local economy interests as well as rail industry and local government involvement. It is one of a number of initiatives to develop mainly rural lines to enable them better to serve their local communities and promote a sense of civic pride and 'ownership'.

The Partnership was formally launched in July 2008 on the 150th anniversary of the opening of the line. By using refurbished heritage trains, the partnership is able to keep running costs low. 

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We are part of an industry wide initiative which provides free travel to 'puppy walkers'. 

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We are helping improve transport integration by taking part in the PlusBus scheme. PlusBus is a bus ticket that can be added to most types of train ticket, giving users unlimited bus travel around town, at the start, finish, or both ends of their train journey.

More about Plusbus >>

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