Our Assisted Travel team will help you if you need assistance in planning and making your journey. Our customer service staff are trained in disability awareness and we work to make sure that travelling by train is as accessible as possible.
Our aim is to ‘work to provide an inclusive railway, which is available to as many people as possible through positive moves to increase accessibility.’
Our Stakeholder & Accessibility Manager is in frequent contact with passengers, other transport providers, local authorities and disability groups on our network. With expertise on the Equality Act and other relevant legislation, we make sure that everyone’s rights are respected.
A new national passenger assistance booking system is being introduced across the National Rail network. This new booking system will be more versatile and provide staff who deliver your assistance at stations more details of your booking. This system will be able to use modern technology so that emails and texts, combined with internet access for staff, will give the latest information and enhance the overall service. The Association of Train Operating Companies (ATOC), the Olympic Delivery Authority and Department for Transport have funded the scheme to bring about an updated system that is compatible with today's modern technology.
To make an Assisted Travel Booking please call our Assisted Travel team on 0800 52 82 100 (freephone), 0800 6920 792.
Click here for to download our Assisted Travel leaflet.
Click here to download the Step-Free Access map.
Click here to find out about the Disabled Persons Railcard.