If you are travelling by train, we are able to give assistance to wheelchair users with wheelchairs that are no wider than 700mm, no longer than 1200mm and no heavier than 300kg (including the weight of the passenger).
The maximum weight is limited by the capabilities of the individual member of staff assisting passengers, and the safe working load of the ramp.
Click here to see wheelchair dimensions
Reserving a wheelchair space
All our trains have at least one dedicated wheelchair space. You can reserve a wheelchair space on most of our longer distance services. Reservations are not available on some of our London area services; however, most of these services are frequent and have at least two dedicated wheelchair spaces per train.
We have portable ramps on most of our trains and stations to assist wheelchair users and other mobility impaired passengers on and off our trains. If you would like to use a ramp, please let us know when you make your assisted travel booking.
Powered mobility scooter users
Powered scooters are designed for the about town environment and come in different shapes and sizes, making many of them unsuitable for train travel. If you wish to take your scooter on our South West Trains services, you need to complete a Scooter Card application form or contact our Customer Service Centre on 0845 6000 650 and ask to speak to our Assisted Travel team.
You need a scooter card to travel on our trains.
Please note that mobility scooters cannot be taken on any Island Line Trains services.
To find out more, download and print scooter card application form.
Please allow 7 to 10 working days when applying for a Scooter Card.