Booking assisted travel 

If you need assistance during your journey, we recommend that you let our Assisted Travel team know at least 24 hours before you travel. 

When you book in advance we are able to:

• Check the accessibility of the stations you will be using 
• Help you plan the journey best suited to your needs 
• Relocate staff to unstaffed stations where required
• Provide details of facilities at our stations 
• Arrange alternative accessible transport, if it is necessary 
• Make wheelchair reservations if required 
• Arrange train tickets. These can be collected from a ticket machine at the station or we can post them to you (please allow five working days notice)

Ideally we need at least 24 hours notice, but if you cannot give this, we will still do all we can to provide the help you need. When booking assistance, please provide as much information as you can about the help you might need. 

Please be aware that there are limits to the amount of assistance we can provide. We cannot provide personal care (for example help eating, drinking, taking medication or using the toilet) or personally escort customers throughout their journey.

Complete assisted travel booking form