You will need to send your tickets to our Customer Service Centre with details of your delayed journey.
Compensation will be in the form of National Rail vouchers which can be used in full, or part payment, of tickets for your next journey, including season tickets. National Rail vouchers can be used for any rail journey, even if it is with another train company. You cannot use them to buy tickets from a self-service ticket machine, from a website or through telesales.
South West Trains passengers claiming Passenger Charter compensation can now receive compensation as a cheque instead of Rail Travel Vouchers. If you would like to receive compensation this way please request this when contacting our Customer Service Centre.
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