To claim Passenger's Charter and/or Void Period compensation, you must renew your season ticket within 28 days of the previous ticket expiring. Your new season ticket must be for the same journey and the same ticket validity.
If your season ticket was purchased at one of our stations, they can process your Passenger's Charter and/or Void Period compensation when you renew your season ticket.
If you purchased your ticket through telesales or online (including our website), you will need to apply in writing to our Customer Service Centre. Our Customer Service Centre can also renew your season ticket for you if you allow 5 working days for delivery.
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