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Please note For journeys starting less than 2 hours from now you will be unable to buy online.


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Home > Contact us

Contact us

Your thoughts, comments and questions are important to us, and help us to improve the products and services we offer you. So if you think there is something we should know about our services, or if you have any questions, please get in touch.

The easiest way to contact us is using our online contact form, or you can e-mail our Customer Relations team at customerrelations@swtrains.co.uk

You may also find an answer to your query in our frequently asked questions.

 

Customer Relations

Telephone:

0845 6000 650 (option 4)

Online:

Click here to send us your comments,
or e-mail us: customerrelations@swtrains.co.uk

Textphone:

0800 69 20 792

Fax:023 8072 8187
By Post:Customer Relations
South West Trains
Overline House
Southampton
SO15 1GW

 

Ticket sales

Buy online

You can save time by booking your tickets online and collecting them from a self-service ticket machine at the station, or receive them by post.

Problem with online booking:

Telephone:

 

Please check our FAQs page for more information and to report a problem

0870 906 6649 (0800-2200, Monday to Sunday)
For queries about your online booking, only.

 

Buy by phone

You can also buy your tickets over the phone with our experienced Customer Service team. They can arrange for you to collect your tickets from a self-service ticket machine at the station or send them to you by post.

Telephone:

0845 6000 650 (option 2)

For ticket purchases over the phone. 

Assisted Travel

If you need assistance to access our trains, we recommend that you let us know 24 hours before you travel. You can do this by contacting our Assisted Travel team on:

Telephone:0800 52 82 100
Textphone:0800 69 20 792
Online:Use can request assistance for your journey using our online booking form.

 

Have you recently used our disabled assisted travel services? Please take a minute to give us some feedback on how by completing our quick survey.

Lost Property

All Lost Property is sent from our stations to our central Lost Property office at London Waterloo. It is open from 0730 to 1900 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

You can contact us:

Online:You can report your lost item using our online form.

Telephone:

020 7401 7861  (0730-1900, Monday to Friday)

 

Please click here for further information about South West Trains lost property process.

Group Travel

For groups of 10+

Telephone:023 8072 8162  (0830-1730, Monday to Friday)
Online:You can request a quote for your group's journey using our online booking form.

Business Travel

Telephone:023 8072 8158  (0830-1730, Monday to Friday)
Online:

You can set up a Business Travel Account here.

Business Travel Account holders get a quote and book a journey using our online form.

Media enquiries

If you are a journalist and have an enquiry about South West Trains or Island line, please use the following contacts:

Telephone:

Office hours (0900-1700, Monday to Friday)
01738 442111

At all other times
08448 222888, quoting MEDIA1
Leave your name, contact number and a short message for the on-call press officer, who will return your call.

E-mail:media@stagecoachgroup.com
By post:

Communications
Stagecoach Group
10 Dunkeld Road
Perth
PH1 5TW

Meet the Manager

Meet the Manager is your opportunity to meet and speak to some of our senior managers and directors. A list of Meet the Manager sessions is available here.

Passengers' Panel

The Passengers’ Panel is a unique forum consisting of volunteer South West Trains passengers. It is totally independent and, most importantly of all, its voice is heard at the highest level within South West Trains. Sir Alan Greengross, the Panel’s Chairman, regularly attends South West Trains Board Meetings in order to apprise the Board of Passengers views.

You can find out more about their work on the Passengers' Panel website.

London TravelWatch

London TravelWatch is the official watchdog organisation representing the interests of transport users in and around the capital.
 

Address:                             

London TravelWatch

2 Royal Mint Court

London

EC3N 4QN

Telephone:020 3176 2999 (0900-1700, Monday to Friday)
Fax:020 31765991
Email:                         enquiries@londontravelwatch.org.uk                        
Website:londontravelwatch.org.uk

Our Customer Service Centre is open from 0600-2200 daily (except 25 and 26 December). Calls from a BT landline to our 0845 number are charged at local call rates, those to 0800 numbers are free. Higher charges may apply if you call from a mobile phone or other telephone operator.

Calls made to any number listed on this page may be monitored and/or recorded.