Contact us
Your thoughts, comments and questions are important to us, and help us to improve the products and services we offer you. So if you think there is something we should know about our services, or if you have any questions, please get in touch.
The easiest way to contact us is using our online contact form, or you can e-mail our Customer Relations team at customerrelations@swtrains.co.uk
You may also find an answer to your query in our frequently asked questions.
Customer Relations
| Telephone: | 0845 6000 650 (option 4) |
| Online: | Click here to send us your comments,
or e-mail us: customerrelations@swtrains.co.uk |
| Textphone: | 0800 69 20 792 |
| Fax: | 023 8072 8187 |
| By Post: | Customer Relations
South West Trains
Overline House
Southampton
SO15 1GW |
Ticket sales
Buy online
You can save time by booking your tickets online and collecting them from a self-service ticket machine at the station, or receive them by post.
| Telephone: | 0870 906 6649 (0800-2200, Monday to Sunday)
For queries about your online booking, only. |
Buy by phone
You can also buy your tickets over the phone with our experienced Customer Service team. They can arrange for you to collect your tickets from a self-service ticket machine at the station or send them to you by post.
| Telephone: | 0845 6000 650 (option 2) |
Assisted Travel
If your journey starts from a South West Trains or Island Line station, our Assisted Travel team can book assistance to help you with your journey to any part of the National Rail network.
| Telephone: | 0800 52 82 100 |
| Textphone: | 0800 69 20 792 |
| Online: | Use can request assistance for your journey using our online booking form. |
Lost Property
All Lost Property is sent from our stations to our central Lost Property office at London Waterloo. It is open from 0730 to 1900 Monday to Friday (excluding public holidays) and you should allow a minimum of 24 hours for the item to be received and processed.
You can find the Lost Property office by taking Exit 2 from the main concourse or access it from Waterloo Road. A map of Waterloo station, showing the location of the Lost Property office is available here.
There may be a charge for retrieving your item and you will be advised of the cost if your item is found.
Once your item is reported, we will only contact you if your item is found.
| Telephone: | 020 7401 7861 (0730-1900, Monday to Friday) |
| Online: | You can report your lost item using our online form. |
Group Travel
| Telephone: | 023 8072 8162 (0830-1730, Monday to Friday) |
| Online: | You can request a quote for your group's journey using our online booking form. |
Business Travel
| Telephone: | 023 8072 815 (0830-1730, Monday to Friday) |
| Online: | You can set up a Business Travel Account here. Business Travel Account holders get a quote and book a journey using our online form. |
Media enquiries
If you are a journalist and have an enquiry about South West Trains or Island line, please use the following contacts:
| Telephone: | Office hours (0900-1700, Monday to Friday)
01738 442111 At all other times
08448 222888, quoting MEDIA1
Leave your name, contact number and a short message for the on-call press officer, who will return your call. |
| E-mail: | media@stagecoachgroup.com |
| By post: | Communications
Stagecoach Group
10 Dunkeld Road
Perth
PH1 5TW |
Meet the Manager
Meet the Manager is your opportunity to meet and speak to some of our senior managers and directors. A list of Meet the Manager sessions is available here.
Passengers' Panel
The Passengers’ Panel is a unique forum consisting of volunteer South West Trains passengers. It is totally independent and, most importantly of all, its voice is heard at the highest level within South West Trains. Sir Alan Greengross, the Panel’s Chairman, regularly attends South West Trains Board Meetings in order to apprise the Board of Passengers views.
You can find out more about their work on the Passengers' Panel website.
Our Customer Service Centre is open from 0600-2200 daily (except 25 and 26 December). Calls from a BT landline to our 0845 number are charged at local call rates, those to 0800 numbers are free. Higher charges may apply if you call from a mobile phone or other telephone operator.
Calls made to any number listed on this page may be monitored and/or recorded.