Cycle Policy

We run a busy service and have limited space for cycles on our trains. If you are travelling Monday to Friday, we are unable to carry cycles at certain times of day.

Cycles cannot be carried on any service bounded by Waterloo and Hook, Alton, Guildford, Reading and Dorking at the following times:

• Trains arriving into Waterloo from 0715 to 1000 inclusive
• Leaving Waterloo from 1645 to 1900 inclusive
• In addition, they cannot be carried on any service bounded by Clapham Junction and Feltham and Strawberry Hill (via Richmond) from 0745 to 0900.

These services are shown in red text in any of our timetables. We also have a map showing where and when cycles are restricted.

Outside this area, cycles can be carried at any time, subject to available space.

If you are travelling on our Waterloo to Salisbury/Exeter/Bristol services you will need a cycle reservation as space for is very limited. You can reserve a cycle space at any staffed station or through our Customer Service Centre at least 24 hours in advance of travel.

For the comfort and safety of our passengers, our staff have the right to refuse a cycle onto our trains if there is insufficient space.