Buying train tickets online is all about convenience. You can plan and buy tickets for your journey and collect them as little as 2 hours after buying them.
Collecting your tickets is easy - you can collect them from self-service ticket machines at most National Rail stations and at all South West Trains stations except Beaulieu Road, Holton Heath, Longcross, Millbrook and Redbridge.
All you need is your booking reference (in your booking confirmation e-mail) and the card used to pay for the tickets. Additional customer benefits of collecting tickets such as using any card for collection or even collection after 15 minutes may be available. If your journey is eligible for these benefits you will be given these options during your online booking process.
Please note: Only the card used to purchase tickets online may be used for collection purposes from ticket vending machines. If your card is replaced between ordering tickets and the date of travel you must still use the old card for collection.
Tickets can be posted by First Class post to your card’s billing address for no additional fee. You should receive your tickets within 5 days.
You can also renew your season ticket online and it will be posted out to you by First Class post.