The key strength of our e-mail alerts service is the access it has to a geographical database which maps all South West Trains lines of route. As a result, it can automatically work out if you are likely to be affected by general route disruption, and will warn you about any future services that may be disrupted due to any current reported route disruption.
This provides the best chance of giving you the most accurate picture of not only what has happened, but what will be likely to happen as a major disruption develops.
The rail network is complex, with route problems often having knock on effects.
By way of example, perhaps 3 train drivers are travelling back to London from another depot when their service has to be cancelled due to a signaling problem. This would certainly effect the trains they were due to drive.
The Control Room staff who make the operational decisions required during disruption, look to mitigate the effect of disruption on customers. They use our Information Delivery software to capture and send information to both staff and our Live Train Information page. It is this information that goes straight into the e-mail alerts system, which is then sent to you.
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