Journey Check Alerts are free, personalised service updates sent to your email and providing you with information on what’s happening on your line of route. You’ll receive them in the morning before you leave home for the station, and in the evening before you leave for the journey back home. You can also specify a one-off alert if you travel occasionally for leisure.
Emails with updates are sent everyday, so on most occasions you’ll receive a confirmation that your train is running on time. Journey Check Alerts will also inform you about disruptions likely to occur later in the day or even the next day. That's why Journey Check Alerts will continue to inform you via email if a disruption on your route changes.

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The key strength of Journey Check Alerts is the access it has to a geographical database which maps all South West Trains lines of route. As a result, the solution can automatically work out if you are likely to be affected by general route disruption, and will warn you about any future services that may be disrupted due to any current reported route disruption.
This provides the best chance of giving you the most accurate picture of not only what has happened, but what will be likely to happen as a major disruption develops.
The rail network is complex, with route problems often having knock on effects.
By way of example, perhaps 3 train drivers are travelling back to London from another depot when their service has to be cancelled due to a signaling problem. This would certainly effect the trains they were due to drive.
The Control Room staff who make the operational decisions required during disruption, look to mitigate the effect of disruption on customers. They use our Tyrell information system software to capture and send information to both operational staff and to customer service staff. It is this information that goes straight into Journey Check Alerts, and which is then sent to you.

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All you need to do to receive your free and, personalised Journey Check Alerts is to set up your account at southwesttrains.co.uk/jca and decide on:
• What are the line of routes you’re interested in
• When would you like to be alerted (you can select between different time slots)and how long the time slot is
• Which days of the week are important for you
You can edit your details or alerts at any time by clicking on 'Log In' on the Journey Check home page,  and using your the email and password that you have entered when registering.   You can also suspend your alerts for a temporary period (for instance when you are away on holiday).

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The key benefit is to help you plan ahead of any possible disruption by providing you with the most up to date information available before you get to your station.
Sometimes, a few minutes delay might impact on your day. We would like to share all the relevant information we have available with you, to make sure that you can better plan your journey and receive the best possible information about any disruption.

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