Our train performance is measured on the reliability and punctuality of our train service against our Passengers' Charter standards.
For a true and accurate account of our latest period results, simply identify your route area from the options below.
South West Trains Charter Standards
Performance 4 weeks to 31 March
Average performance 52 weeks to 31 March
Season ticket discount threshold
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Punctuality: Percentage of peak hour trains arriving at destinations within five minutes of scheduled time (Monday to Friday).
Reliability: Percentage of the advertised train service actually operated (Monday to Friday all day).
Main Line services include those between London Waterloo and Portsmouth, Alton, Basingstoke, Weymouth and the West of England.
Suburban services run between London Waterloo and Reading, Guildford & Woking (stopping services), Shepperton, Hampton Court, Chessington, Epsom, Dorking, Kingston and Hounslow.