Website terms and conditions
These website terms and conditions were last updated on 30 May 2009.
1. Website terms and conditions
The service on this Website (the “Website”) is provided to you by Stagecoach South Western Trains Limited, free of charge for your personal use. By using the Website you agree without limitation or qualification to be bound by the terms, conditions and notices contained on the website and the National Rail Conditions of Carriage.
2. Copyright and use of the Website
The copyright in the material contained in this Website belongs to Stagecoach South Western Trains Limited. All rights reserved. Except solely for your own personal and non commercial use, no part of this Website may be copied, adapted, modified, distributed, transmitted, displayed, performed, reproduced or published without the prior written permission of Stagecoach South Western Trains Limited.
You warrant to Stagecoach South Western Trains Limited that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Stagecoach South Western Trains Limited may in its absolute discretion suspend, stop or end your access to the Website.
3. Amendments
We may update these terms and conditions from time to time. These changes will be indicated at the top of this page. If you do not wish to accept the new terms and conditions you should not continue to use the Website. If you continue to use this site after the changes come into effect, this will indicate your agreement to be bound by the new terms and conditions.
4. Disclaimers
While Stagecoach South Western Trains Limited has taken all reasonable effort to ensure that the information contained within the Website is correct, you should be aware that the information may be incomplete, inaccurate or may have become out of date. Changes are periodically made to the information herein. Stagecoach South Western Trains Limited may make improvements and/or changes in this Website at any time.
Stagecoach South Western Trains Limited makes no representations about the suitability of the information, products, and services contained on this website for any purpose. Stagecoach South Western Trains Limited shall use reasonable care and skill in carrying out the services contained in this website. Except in relation to liability for death or personal injury, for which liability cannot be limited, the liability of Stagecoach South Western Trains Limited for any loss arising out of the use of this Website shall be limited to the total value of the transaction under which the claim arises for any one event or series of related events. Save as aforesaid and to the extent permitted by law, Stagecoach South Western Trains Limited shall not be liable for any loss of profit, loss of opportunity, loss of business, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of any of the information, products, and services on this Website or otherwise arising out of the use of this Website and all warranties, terms and conditions with regard to such information, products, and services, whether express or implied arising under statute or at common law or otherwise are hereby excluded.
Nothing contained herein shall prejudice your statutory rights as a consumer.
5. Links to third party sites
The Website may contain links to other websites. Stagecoach South Western Trains Limited provides such links for your convenience only and Stagecoach South Western Trains Limited assumes no responsibility for the contents of any such websites to which this Website has links.
Read our Cookie policy here
6. Online ticket purchasing
The online ticket purchasing function of this website, is offered as a service to you, the customer, on behalf of South West Trains, by thetrainline.com Limited ("thetrainline"). Your use of this Website constitutes your agreement to all terms, conditions and notices set out by thetrainline. To view our full booking engine terms and conditions, click here. You are strongly advised to read these conditions which contain information about the issue of tickets, changes, cancellations and refunds.
7. Excluded website services
The services provided by this Website do not include the provision of a computer or other necessary equipment to access the Website. To use southwesttrains.co.uk (and any of its associated URLs) you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
8. Website limitations
You may not use this Website for any of the following purposes:
- disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
- transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
- gaining unauthorised access to other computer systems
- interfering with any other person's use or enjoyment of this Website
- breaching any laws concerning the use of public telecommunications networks
- interfering or disrupting networks or websites connected to this Website
- making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
South West Trains reserves the right to refuse to post material or to remove material already posted on this Website.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
- any claim by any third party that the use of this Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice
- any claim by any third party that the use of this Website by you infringes that third party's copyright or other intellectual property rights of whatever nature
- any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of this Website by you.
9. Availability of this Website
Although this Website aims to offer you the best service possible, Stagecoach South Western Trains Limited makes no promise that the services on the Website will meet your requirements. Stagecoach South Western Trains Limited cannot guarantee that this Website service will be fault free. If a fault occurs in the service you should report it to our Customer Service Centre and we will attempt to correct the fault as soon as we reasonably can.
Your access to this Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Stagecoach South Western Trains Limited will attempt to restore the service as soon as it reasonably can.
10. Advertising and sponsorship
Part of the Stagecoach South Western Trains Limited Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on this Website complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
11. Miscellaneous
Your agreement to the terms, conditions and notices contained on this Website is governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Website. If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way. Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.
Our address
Stagecoach South Western Trains Limited, Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8NZ; Tel: 0845 6000 650; or contact us using our online contact form.
12. Website competitions
1. Entry to the competition prize draw is via the South West Trains website www.southwesttrains.co.uk
2. Only one entry per household is accepted.
3. All entries must be accompanied by your name, surname, address, postcode, email address and correct answer to the competition question. If this information is not included on your entry, you will not be eligible to enter the prize draw.
5. Train tickets are valid on South West Trains services only.
6. Winners will be selected at random from those who have submitted the correct answer. Winners will be notified within two weeks of the closing date and their names may be published on this website.
7. When winners are notified, they will be advised how to obtain their prize.
8. Proof of website submission will not be accepted as proof of delivery and no responsibility is accepted for entries that are unsuccessfully submitted by the internet.
9. The judge's decision is final and no correspondence will be entered into.
10. No cash alternatives are available.
11. Employees of Stagecoach South Western Trains Limited are not eligible to enter.
12. Promoter's details: Stagecoach South Western Trains Limited, registered in England and Wales 5599788. Registered office: Friars Bridge Court, 41-45 Blackfriars Road, London SE1 8NZ. A part of the Stagecoach Group.
14. South West Trains is compliant with the Data Protection Act. Our policy is such that we will not pass on your details to any third party without your prior consent.
15. Entrants must be aged 18 or over.