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Ticket Terms & Conditions

Updated: 23 January 2012 - E&OE

 

Anytime Tickets

Single and Day Return
DescriptionAnytime Single and Day Return fares are fully flexible walk-up tickets with no restrictions on when you can travel.
Availability

Tickets can be bought in advance or immediately before travel.

Discounts

Children (aged 5 to 15 inclusive):

  • 50% discount. Up to two children aged under 5 can travel free with each fare paying passenger.

Railcard discounts (see note below):

  • 16-25 Railcard: 34% discount on Standard Class fares
  • Disabled Persons Railcard: 34% discount on Standard & First Class fares
  • Family & Friends Railcard: 34% discount on Standard Class fares
  • HM Forces Railcard: 34% discount on Standard & First Class fares
  • Network Railcard (London & South East): 34% discount on Standard Class fares
  • Senior Railcard: 34% discount on Standard & First Class fares

Other discount cards (see note below):

  • Gold Cards (London & South East): 34% discount on Standard Class fares
  • Jobcentre Plus Travel Discount Card (England and Wales): 50% discount on Standard Class fares

Note: Minimum fares / time restrictions may apply to tickets bought with a Railcard or other discount card. See terms and conditions of the appropriate Railcard or discount card for details.

Where and when a ticket can be used

Anytime Day tickets are valid for travel on any train on the date shown on your ticket. Travel must be completed by 0429 on the following day.

If the route shown on the ticket has a †, the ticket includes the cost of travelling between certain London Stations (e.g. between Liverpool Street and Paddington) by either London Underground, Docklands Light Railway (DLR) or First Capital Connect (Thameslink Route) services appropriate to the route of the journey being made.

Click here to find out more information about Travelling across London to connect with another National Rail service.

Note: Tickets will only be accepted by London Underground and DLR on the date shown on the ticket (or last day of validity for return portions of Off-Peak Returns) and until 0429 the following day. Other than to change trains, a break of journey at intermediate London Underground or DLR stations is NOT permitted. Travel restrictions do not apply on weekends and public holidays.

Conditions of use

You must travel in the class of accommodation shown on your ticket.

Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce their valid Railcard with their ticket, they will be required to pay a full priced ticket for their journey as if no Railcard and/or no ticket were held.

The outward part of an Anytime Return ticket is only valid for travel when accompanied by an unused return part of the same ticket.

First Class Anytime Day tickets provide access to First Class Lounges at stations. Please check the First Class on National Rail page for more information.

Break of journey

You may start, break and resume, or end your journey at any intermediate station along the route of travel. 

Changing the time or date of travel

There are no restrictions on when you can travel, however you will need to buy a new ticket and apply for a refund on your existing ticket (see below) if you wish to change:

  • the date of your ticket
  • the route of your ticket
  • downgrade from First Class to Standard class accomodation

You can upgrade your ticket upon payment of an excess fare, if you wish to:

  • continue your journey to a station further than where you have purchased your ticket
  • upgrade to First Class

It may be possible to change your ticket in other situations without having to apply for a refund and buying a new ticket - please ask at the booking office for more information.

Refunds

Your ticket is refundable.

If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date. You may be required to pay an administration fee.

The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

All tickets and travel are subject to the National Rail Conditions of Carriage.

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Return
DescriptionAnytime Single and Return fares are fully flexible walk-up tickets with no restrictions on when you can travel.
Availability

Tickets can be bought in advance or immediately before travel.

Discounts

Children (aged 5 to 15 inclusive):

  • 50% discount. Up to two children aged under 5 can travel free with each fare paying passenger.

Railcard discounts (see note below):

  • 16-25 Railcard: 34% discount on Standard Class fares
  • Disabled Persons Railcard: 34% discount on Standard & First Class fares
  • Family & Friends Railcard: 34% discount on Standard Class fares
  • HM Forces Railcard: 34% discount on Standard & First Class fares
  • Network Railcard (London & South East): 34% discount on Standard Class fares
  • Senior Railcard: 34% discount on Standard & First Class fares

Other discount cards (see note below):

  • Gold Cards (London & South East): 34% discount on Standard Class fares
  • Jobcentre Plus Travel Discount Card (England and Wales): 50% discount on Standard Class fares 

Note: Minimum fares / time restrictions may apply to tickets bought with a Railcard or other discount card. See terms and conditions of the appropriate Railcard or discount card for details. 

Where and when a ticket can be used

Anytime Single must be used within 2 days of the date shown on the ticket and up until 0429 after the last day of validity.

For Anytime Return tickets, the outward journey must be made within 5 days and up until 0429 after the last day of validity; the return portion must be used within one calendar month and up until 0429 after the last day of validity.

Click here to find out more information about Travelling across London to connect with another National Rail service.

Note: Tickets will only be accepted by London Underground and DLR on the date shown on the ticket (or last day of validity for return portions of Off-Peak Returns) and until 0429 the following day. Other than to change trains, a break of journey at intermediate London Underground or DLR stations is NOT permitted. Travel restrictions do not apply on weekends and public holidays.

Conditions of use

You must travel in the class of accommodation shown on your ticket.

Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce their valid Railcard with their ticket, they will be required to pay a full priced ticket for their journey as if no Railcard and/or no ticket were held.

The outward part of an Anytime Return ticket is only valid for travel when accompanied by an unused return part of the same ticket.

First Class Anytime Single and Day Return tickets provide access to First Class Lounges, where offerred.

Break of journey

You may start, break and resume, or end your journey at any intermediate station along the route of travel. 

Changing the time or date of travel

There are no restrictions on when you can travel, however you will need to buy a new ticket and apply for a refund on your existing ticket (see below) if you wish to change:

  • the date of your single ticket or outward travel (for a return ticket)
  • the route of your ticket
  • downgrade from First Class to Standard class accomodation

You can upgrade your ticket upon payment of an excess fare, if you wish to:

  • continue your journey to a station further than where you have purchased your ticket
  • upgrade to First Class

It may be possible to change your ticket in other situations without having to apply for a refund and buying a new ticket - please ask at the booking office for more information.

Refunds

Your ticket is refundable.

If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date. You may be required to pay an administration fee.

The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

All tickets and travel are subject to the National Rail Conditions of Carriage.

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Off Peak & Super Off Peak Tickets

Single and Day Return
Description

Off-Peak and Super Off-Peak Single and Day Return fares are cheaper tickets for travelling on trains that are less busy. You may be required to travel at specific times of day, days of the week or on a specific route.

Availability

Tickets can be bought in advance or immediately before travel. 

Discounts

Children (aged 5 to 15 inclusive):

  • 50% discount. Up to two children aged under 5 can travel free with each fare paying passenger.

Railcard discounts (see note below):

  • 16-25 Railcard: 34% discount on Standard Class fares
  • Disabled Persons Railcard: 34% discount on Standard & First Class fares
  • Family & Friends Railcard: 34% discount on Standard Class fares
  • HM Forces Railcard: 34% discount on Standard & First Class fares
  • Network Railcard (London & South East): 34% discount on Standard Class fares
  • Senior Railcard: 34% discount on Standard & First Class fares

Other discount cards (see note below):

  • Gold Cards (London & South East): 34% discount on Standard Class fares
  • Jobcentre Plus Travel Discount Card (England and Wales): 50% discount on Standard Class fares 

Note: Minimum fares / time restrictions may apply to tickets bought with a Railcard or other discount card. See terms and conditions of the appropriate Railcard or discount card for details.

Where and when a ticket can be used

Off-Peak Day and Super Off-Peak Day tickets may require you to travel at specific times of day, days of the week or on a specific route. 

Website journey planners can tell you when your ticket can be used – simply enter your outward and return journey times to see the trains you can travel on.

Off-Peak Day and Super Off-Peak Day tickets are valid for travel on the date shown on your ticket and until 0429 on the following day.

If the route shown on the ticket has a †, the ticket includes the cost of travelling between certain London Stations (e.g. between Liverpool St and Paddington) by either London Underground, Docklands Light Railway (DLR) or First Capital Connect (Thameslink Route) services appropriate to the route of the journey being made.

Click here to find out more information about Travelling across London to connect with another National Rail service.

Note: Tickets will only be accepted by London Underground and DLR on the date shown on the ticket (or last day of validity for return portions of Off-Peak Returns) and until 0429 the following day. Other than to change trains, a break of journey at intermediate London Underground or DLR stations is NOT permitted. Travel restrictions do not apply on weekends and public holidays.

Conditions of use

You must travel in the class of accommodation shown on your ticket.

Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce their valid Railcard with their ticket, they will be required to pay a full priced ticket for their journey as if no Railcard and/or no ticket were held.

The outward part of a Off-Peak Day and Super Off-Peak Day Return ticket is only valid for travel when accompanied by an unused return part of the same ticket.

First Class Off-Peak Day tickets may provide access to First Class Lounges at stations. Please check the First Class on National Rail page for more information.

Break of journey

Break of journey is allowed on Off-Peak tickets unless restricted for the journey you are making. If you intend to break your journey, please call 08457 48 49 50 to check if it is available on your specific journey.

If you break your journey and are still travelling at 0429 then you may stay on the train to complete that part of the journey, but no further break of journey is allowed and all travel must be completed by 1200.

Note: Cross London transfers will not be accepted by London Underground during this extension period.

Changing the time or date of travel

If you wish to change your time of travel or class of the ticket, you can pay the difference between the cost of the ticket held and the cost of the ticket that is most appropriate for the journey you need to make.

In many cases, if you are still travelling at a time when your ticket is not restricted, no additional fare is payable.

If you wish to change the date of travel, or the origin or destination of your ticket, it may be necessary to buy a new ticket and apply for a refund on your existing ticket (see below).

Refunds

Your ticket is refundable.

If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date. You may be required to pay an administration fee.

The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid. 

All tickets and travel are subject to the National Rail Conditions of Carriage.

Back to top

Return
Description

Off-Peak and Super Off-Peak fares are cheaper tickets for travelling on trains that are less busy. You may be required to travel at specific times of day, days of the week or on a specific route.

Availability

Tickets can be bought in advance or immediately before travel.

Discounts

Children (aged 5 to 15 inclusive):

  • 50% discount. Up to two children aged under 5 can travel free with each fare paying passenger.

Railcard discounts (see note below):

  • 16-25 Railcard: 34% discount on Standard Class fares
  • Disabled Persons Railcard: 34% discount on Standard & First Class fares
  • Family & Friends Railcard: 34% discount on Standard Class fares
  • HM Forces Railcard: 34% discount on Standard & First Class fares
  • Network Railcard (London & South East): 34% discount on Standard Class fares
  • Senior Railcard: 34% discount on Standard & First Class fares

Other discount cards (see note below):

  • Gold Cards (London & South East): 34% discount on Standard Class fares
  • Jobcentre Plus Travel Discount Card (England and Wales): 50% discount on Standard Class fares 

Note: Minimum fares / time restrictions may apply to tickets bought with a Railcard or other discount card. See terms and conditions of the appropriate Railcard or discount card for details.

Where and when a ticket can be used

Off-Peak and Super Off-Peak tickets may require you to travel at specific times of day, days of the week or on a specific route. 

Website journey planners can tell you when your ticket can be used – simply enter your outward and return journey times to see the trains you can travel on.

Off-Peak and Super Off-Peak tickets are valid for travel on the date shown on your ticket and until 0429 on the following day.

If the route shown on the ticket has a †, the ticket includes the cost of travelling between certain London Stations (e.g. between Liverpool St and Paddington) by either London Underground, Docklands Light Railway (DLR) or First Capital Connect (Thameslink Route) services appropriate to the route of the journey being made.

Click here to find out more information about Travelling across London to connect with another National Rail service.

Note: Tickets will only be accepted by London Underground and DLR on the date shown on the ticket (or last day of validity for return portions of Off-Peak Returns) and until 0429 the following day. - Other than to change trains, a break of journey at intermediate London Underground or DLR stations is NOT permitted.- Travel restrictions do not apply on weekends and public holidays.

Conditions of use

You must travel in the class of accommodation shown on your ticket.

Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce their valid Railcard with their ticket, they will be required to pay a full priced ticket for their journey as if no Railcard and/or no ticket were held.

The outward part of a Off-Peak and Super Off-Peak Return ticket is only valid for travel when accompanied by an unused return part of the same ticket.

First Class Off-Peak tickets may provide access to First Class Lounges at stations, where offerred.

Break of journey

You may start, break and resume, or end your journey at any intermediate station along the route of travel on Off-Peak tickets unless the ticket restriction for the journey you are making does not allow it. If you intend to start, break and resume, or end your journey at any intermediate station, please call 08457 48 49 50 to check if it is available on your specific journey.

Note: Cross London transfers will not be accepted by London Underground during this extension period.

Changing the time or date of travel

If you wish to change your time of travel or class of the ticket, you can pay the difference between the cost of the ticket held and the cost of the ticket that is most appropriate for the journey you need to make.

In many cases, if you are still travelling at a time when your ticket is not restricted, no additional fare is payable.

If you wish to change the date of travel, or the origin or destination of your ticket, it may be necessary to buy a new ticket and apply for a refund on your existing ticket (see below).

Refunds

Your ticket is refundable.

If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date. You may be required to pay an administration fee.

The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

All tickets and travel are subject to the National Rail Conditions of Carriage.

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Advance Tickets

Advance
Description

Advance tickets are single (one-way) tickets for selected journeys available in First Class and Standard Class, offering the best available price for each journey.

Availability

Tickets must be purchased in advance of travel. They are sold in limited numbers and so subject to availability.

(On South West Trains services, they must be purchased by 2359 the day before travel. Other operators may have earlier cut-off times.)

Discounts

Children (aged 5 to 15 inclusive):

  • 50% discount. Up to two children aged under 5 can travel free with each fare paying passenger.

Railcard discounts (see note below):

  • 16-25 Railcard: 34% discount on Standard Class & First Class fares
  • Disabled Persons Railcard: 34% discount on Standard & First Class fares
  • Family & Friends Railcard: 34% discount on Standard Class fares
  • HM Forces Railcard: 34% discount on Standard & First Class fares
  • Senior Railcard: 34% discount on Standard & First Class fares
Where and when a ticket can be used

Tickets are valid ONLY on the date and train service(s) shown on the ticket(s).

Where applicable, you must travel in the Class and reserved seat(s) shown on the ticket(s).

Tickets may only be used on the services of the Train Company (or geographic route where applicable) shown next to ‘Route’ on the ticket.

If the ‘Route’ also states ‘and Connections’, travel is allowed on appropriate connecting trains where shown on the ticket(s) or other valid travel itinerary.

If the route is prefixed with a +, the ticket includes the cost of travelling across London on London Underground, Docklands Light Railway or First Capital Connect (Thameslink Route) services as appropriate to the journey.

Conditions of use

You must be at the departure station shown on your ticket in good time to catch the train.  If you miss the first train on which you are booked for any reason, a new ticket must be purchased.

If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.

Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce a valid Railcard with their ticket, a new ticket must be purchased as if no Railcard and/or no ticket were held.

First Class Advance tickets do not always grant access to First Class Lounges at stations. Please check with the train company you are travelling with to confirm policy at specific stations. (South West Trains do not offer First Class lounges)

Break of journey

You may not start, break and resume, or end your journey at any intermediate station except to change to/from connecting trains as shown on the ticket(s) or other valid travel itinerary.

Changing the time or date of travel

Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. You will need to present the ticket(s) and reservation(s) when you request a change.

Changes to tickets cannot be made on-board the train. If you board a train without a ticket and reservation for that service, a new ticket must be purchased. Depending on the Train Company you are travelling with, you may be liable to a Penalty Fare if you board the train with an invalid ticket.

The origin, destination and Train Company or route shown on the ticket(s) must remain the same.

The difference between the price paid and cost of the next suitable fare for your journey is payable, plus a £10 administration fee per person, per single ticket for each change to a journey. If you change to a train on which a cheaper fare is available, the difference will not be refunded.

Refunds

Your ticket is non-refundable.

If the train you purchased a ticket for is cancelled or delayed by more than 60 minutes, special arrangements will be made to accommodate you on another train (although a seat cannot be guaranteed). If, as a result, you decide not to travel, a refund will be offered on completely unused tickets and you will not be charged an administration fee.

All tickets and travel are subject to the National Rail Conditions of Carriage.

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