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Home > About us > Jobs > Job profiles > Ticket Office Assistant

Ticket Office Assistant

Ticket Office Assistants will often be the first point of contact for our customers. Providing assistance, advice and guidance to passengers regarding every aspect of their fare, the best ticket for their journey, journey times and route information.

They are thoroughly trained in ticketing technology, timetables, fare structures and route planning.

Working shifts

To find out more about the shift work involved with these positions please refer to the Questions and Answers section and current Station Assistant adverts.

Due to some shifts starting before the train service operates, certain posts may require access to personal transport.

To see if there are any current Ticket Office Assistant vacancies please use our job search

Training to becoming a Ticket Office Assistant

If you are considering applying for a Ticket Office Assistant role on a part time basis, please be aware that the training period (approximately 4 - 6 weeks) is carried out on a full time basis, which you would need to be able to commit to without exception.

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