At South West Trains we recognise that social media is an extremely popular and effective way to help keep our customers informed about train service.
Our twitter channel (@SW_Trains) aims to provide accurate and timely information to assist followers to make informed decisions about their travel plans.
We will try to tweet every day about South West Trains activities, so that those who follow @SW_Trains can find out what is going on with our Network.
Tweets will currently include alerts about:
• Delays & Disruption to our Network
• New content published on our website
• Announcements / Press releases / News stories
• Marketing campaign messages
• Occasional live coverage of events
• invitations for you to give us feedback
If you follow us on Twitter we may follow you back. Being followed by us does not imply endorsement of any kind.
Working in partnership with our colleagues at National Rail Enquiries we will endeavour to keep you updated 24/7.
Twitter may occasionally be unavailable and we cannot accept responsibility for lack of service due to Twitter downtime.
@Replies and Direct Messages
We welcome feedback, ideas and engagement from all our followers, and endeavour to join the conversation where possible. However, due to time constraints and limitations of Twitter's format, we are not able to reply individually to all the messages we receive.
If you would like to make sure that your query will be answered, please contact our Customer Service Team.
If you need help with getting started and want to get an understanding of Tweeting basics go to support.twitter.com
Our Twitter stream is not intended to be used by the media to contact us. If you are a member of the media, you should contact the Press Office directly.