Our stakeholders are key influencers in the way that we work; helping us to run our business smoothly, efficiently and to the needs of our passengers. Over the years we have built up an excellent relationship with them, focusing on the making sure that trust between us being a priority.
It is through our stakeholders in the wider community that we have been able to improve our service to you, through listening to their suggestions and opinions. From this, we take on board all that is put forward to us, gathering information from our regular engagement at face to face meetings with a range of groups, as well as seeking feedback on any proposals we may have through a formal consultation.
We always participate in the twice-yearly National Passenger Survey, as well as using independent research to help us measure both employee satisfaction and our passengers thoughts and recommendations.
Through these research surveys and our work with stakeholders we want to make our services to you, the passenger, the best they possibly can be. From the moment you enquire about train times and purchase your ticket, right up to your journey and arriving at your destination, we want you to make sure that your trip is as stress free and enjoyable as possible.
Some of our key stakeholders include: