Contact us

Your feedback is very important to us

If you have a problem or query you think we should know about, or have a question you need answered, then let us know. Your feedback is very important to us, and we are always happy to listen to suggestions on how we can provide the best service for all of our customers.

For online booking enquiries, ticket sales and media enquiries see details at the bottom of this page. Please note that media enquiries is not the same as filming and photography enquiries.

Please choose one of the options below which best fits your query:

Online booking queries

Telephone: 0238 0213 666 (0800-2200 Mon - Sun) For queries about your online booking only

Ticket Sales

Telephone: 0345 6000 650, option 2 (0600-2200 everyday excluding 24 & 25 December)

The European Commission Online Dispute Resolution platform

Our customer service team will endeavour to resolve any queries you may have from your use of our website. However, if you are unhappy with how we have dealt with your query, you can contact the European Commission Online Dispute Resolution Platform. Further details may be found here.

Transport Focus

Transport Focus is an independent consumer watchdog aiming to get the best deal for passengers. Should you wish to contact Transport Focus, follwing an unsatisfactory response or our approach to your issues, please do so via any of the below channels:

Telephone: 0300 123 2350

Write to:
Transport Focus
PO Box 5594
Southend on Sea

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