Lost property

Our lost property processes, opening times & more

What happens with lost property?

  • Anything left on our trains is usually found when the train reaches its final destination. This might be managed by a different train company. We will let you know if you need to contact them
  • Anything found on our stations (including items left on other train company's services) is sent to our office in London Waterloo. It can take up to 7 days for items to reach us
  • Perishable items are disposed of straight away
  • Cash is banked and we issue a receipt. You can reclaim your money at London Waterloo’s ticket office, or by cheque (if your item is posted to you)
  • Passports are returned to the London Embassy or High Commission of the issuing country. British Passports have to be invalidated before being returned to HM Passport Office. Therefore, we’re unable to return passports
  • Bank cards are destroyed, to protect you from fraud
  • Items we can keep are stored securely for 3 months

Making an enquiry

You can register your lost item on our online enquiry form.

Please note that we will only contact you if we find a possible match.

You can call our Lost Property Office team on 020 7401 7861 (open Monday to Friday 07:30-19:00).

Opening hours

Our office is open for enquiries between 07:30-19:00 Monday to Friday.

We are closed at weekends and bank holidays.

Where are we

Lost Property Office
South West Trains
12 Lower Road
London Waterloo
SE1 8SE

Christmas opening hours

Monday 26th December 2016 CLOSED – Bank Holiday
Tuesday 27th December 2016 CLOSED – Bank Holiday
Wednesday 28th December 2016 09:30 to 16:00
Thursday 29th December 2016 09:30 to 16:00
Friday 30th December 2016 09:30 to 16:00

Monday 2nd January 2017 CLOSED – Bank Holiday
Tuesday 3rd January 2017 09:30 to 16:00
Wednesday 4th January 2017 09:30 to 16:00
Thursday 5th January 2017 09:30 to 16:00
Friday 6th January 2017 09:30 to 16:00

Collecting your lost property in person

You can collect in person from our London Waterloo Lost Property Office; there may be a recovery fee to pay. 

Having your item sent to you

We can arrange to post or courier out your item to you, upon receiving payment of the cost and any fees. 

Charges

To help cover the cost of safely storing items we do charge for the retrieval and storage of lost property. The charges are based on the type of item, and are levied in accordance with guidelines set by the Rail Delivery Group, and the National Rail Conditions of Travel.

Recovery charges

Item Charge
Laptops, iPads, Camcorders & Colour Kindles/Tablets £20.00
Mobile Phones, iPods, MP3/CD players, Black & White Kindles/Tablets  £10.00

Jewellery, Watches, Cameras, Games Consoles, Cycles, Clothing, Suitcases, Rucksacks, Briefcases   

& Musical Instruments

£3.00
Umbrellas, Gloves, Hats, Scarves, Spectacles, Keys, Books, Prams/Pushchairs and all other items £2.00

Storage charges (per 24 hour period)

Item Charge
All electrical items    £1.00
All other items £0.50

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