Our lost property processes, opening times & more
You can register your lost item on our online enquiry form.
Please note that we will only contact you if we find a possible match.
You can call our Lost Property Office team on 020 7401 7861 (open Monday to Friday 07:30-19:00).
Our office is open for enquiries between 07:30-19:00 Monday to Friday.
We are closed at weekends and bank holidays.
Please note that we will be opening at different times during the week after Easter – this is to enable the LPO to process all items received in an efficient and timely manner.
|Thursday 13th April||07:30 - 19:00|
|Friday 14th April||CLOSED - Good Friday|
|Monday 17th April||CLOSED - Easter Monday|
|Tuesday 18th April||09:30 - 19:00|
|Wednesday 19th April||09:30 - 19:00|
|Thursday 20th April||09:30 - 19:00|
|Friday 21st April||09:30 - 19:00|
Where are we
Lost Property Office
South West Trains
12 Lower Road
You can collect in person from our London Waterloo Lost Property Office; there may be a recovery fee to pay.
We can arrange to post or courier out your item to you, upon receiving payment of the cost and any fees.
To help cover the cost of safely storing items we do charge for the retrieval and storage of lost property. The charges are based on the type of item, and are levied in accordance with guidelines set by the Rail Delivery Group, and the National Rail Conditions of Travel.
|Laptops, iPads, Camcorders & Colour Kindles/Tablets||£20.00|
|Mobile Phones, iPods, MP3/CD players, Black & White Kindles/Tablets||£10.00|
|Jewellery, Watches, Cameras, Games Consoles, Cycles, Clothing, Suitcases, Rucksacks, Briefcases & Musical Instruments||£3.00|
|Umbrellas, Gloves, Hats, Scarves, Spectacles, Keys, Books, Prams/Pushchairs and all other items||£2.00|
|All electrical items||£1.00|
|All other items||£0.50