Ticket office opening hours
Monday to Friday 6:10 to 18:00
Saturday 8:00 to 17:00
Sunday 9:00 to 15:00
Self-service ticket machine
Ramp for train access
Work to install a fully accessible footbridge with lifts is being carried out. A few spaces in the car park will be unavailable during the improvement works.
We expect the work to be completed by June 2017.
We apologise for any inconvenience caused during the works.
|Customer help points||Available|
|Staff help available||Available|
|Accessible ticket machines||Available|
|Accessible booking office counter||Not available|
|Ramp for train access||Not available|
|National key toilets||Not available|
|Step free access||Not available|
|Impaired mobility set down||Not available|
|Wheel chairs available||Not available|
Help points are available on all platforms
All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Only platform 1 (London bound via Richmond) is accessible from Virginia Water. Wheelchair users wishing to travel to Reading/Chertsey/Hounslow-bound routes are advised to use Staines or Sunningdale.
|Baby change||Not available|
|Bureau de Change||Not available|
|First class lounge||Not available|
|Tourist info||Not available|
|Web kiosk||Not available|
|Number of cycle storage spaces||28|
|Number of car park spaces||85|
|Rail replacement services||
Station Forecourt, off Station Parade
|Bus services notes||
Information to plan your onward journey is available in a printable format here