All the options available when buying your tickets
There are lots of different options available to you when it comes to buying your train ticket, whether you want to buy online, at a station or over the phone.
Buying your tickets online is all about convenience. It takes just a few minutes to book, and then you can rest easy in the knowledge that your tickets will be ready to collect in as little as 2 hours after booking.
When you want to collect your tickets, just go to the self-service ticket machines at most National Rail stations or any of our South West Trains stations (except Beaulieu Road, Holton Heath, Longcross, Millbrook and Redbridge). Make sure you bring your collection reference number and the card you paid with to collect your tickets.
We have a fantastic team at our Customer Service Centre, with over 500 years of railway experience, who’re ready to help with any questions or queries you have.
You can buy train tickets and Railcards by telephoning our Customer Service Centre. We accept most major credit and debit cards. Tickets may be collected at any of our ticket machines using the valid payment card used to purchase the ticket, or sent by post. Please allow five working days for delivery of any tickets requested by post.
Our team will let you know how to get the cheapest ticket for your journey, and tell you any information you may need to make your journey easier. You can contact our UK based team on 0345 6000 650 from 0600 to 2200 daily (except 25 & 26 December).
Over the phone you can purchase:
Tickets can then be picked up from any of the self-service machines at our stations in as little as 2 hours after you book.
We have installed self-service machines at most of our stations (except Beaulieu Road, Holton Heath, Longcross, Millbrook and Redbridge) in order to make it as easy as possible to buy and pick up pre-booked tickets.
All of our machines take card, and at least one machine at each station will also accept cash.
Self-service ticket machines can sell you:
We have 91 Virtual Ticket Office machines located throughout the South West Trains network. These machines are similar to the Self-Service ticket machines with the additional benefit of being able to talk face-to-face with someone anytime to get assistance. Click here to find out more details.
Click here for a map showing the locations of our 91 machines.
Need some advice, or just want to see a friendly face? If you prefer you can visit our ticket offices at the station of your choice for a full range of tickets. You can find the opening hours here.