Compensation & Refunds

Information to help you with compensation & refunds

We work hard to run a punctual train service and occasionally, we may experience some delays.
If your journey with us is delayed, you may be able to claim compensation. This page outlines our compensation arrangements in accordance with our Passenger's Charter.

The level of compensation described relates only to South West Trains' Passenger's Charter and the National Rail Conditions of Travel.  It does not in any way limit of exclude your legal rights as a consumer under the Consumer Right's Act 2015.

Please select from the two ticket type options below, for further information.

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