Compensation & Refunds

Information to help you with compensation & refunds

We work hard to run a punctual train service and occasionally, we may experience some delays.
If your journey with us is delayed, you may be able to claim compensation. This page outlines our compensation arrangements in accordance with our Passenger's Charter.

Please select from the two ticket type options below, for further information.

The South West Trains website uses cookies. By continuing to access the site you are agreeing to their use.