One of the best ways to take advantage of our facilities is through our new national passenger assistance booking system, which operates across the National Rail network. Whether you need a ramp or assistance navigating the station, the booking system makes it even easier to arrange, and means that our team are fully prepared to help you when it comes to making your trip.
By booking with our booking Assisted Travel service, we can pull out all the stops to make sure that any disabilities or special requests are catered for. Booking early is important for wheelchair users or customers travelling at peak time as our trains, and our staff, can get very busy.
To make an Assisted Travel booking please contact our Assisted Travel team on 0800 52 82 100 (freephone) or 0800 6920 792 (Textphone), or use the assisted travel booking form.